Data Protection Policy

My BDIX Privacy Policy
Keeping Your Information Secure

The security of your personal information is our top priority at My BDIX. We are fully transparent about what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
SSL Encryption Secured
Never Sold to Third Parties
Secure Data Storage
Full Privacy Guaranteed

How We Protecting Your Information Use

The Core Pillars of My BDIX Privacy Protection

SSL Encryption

All your data on the My BDIX platform is protected with 256-bit SSL encryption. From login to payment, every step keeps your data encrypted.

No Disclosure to Third Parties

Your personal information is never sold to advertisers or third parties. My BDIX places your privacy above commercial interests.

Secure Server Storage

All member data is stored on internationally certified, firewall-protected servers. Regular security audits are conducted.

KYC Verification Security

Identity verification data is kept with the highest level of security and is accessible only to authorized team members.

Cookie Control

My BDIX uses only essential cookies. You can manage your cookie preferences at any time through your browser settings.

Anti-Fraud System

Instant alerts are triggered if suspicious login attempts or unauthorized access are detected. Your account is monitored at all times.

Welcome to My BDIX. This Privacy Policy explains in detail what personal information we collect when you use the mybdix.pro website and the My BDIX mobile app, how it is used, and how it is kept secure. By using the My BDIX platform, you are considered to have agreed to this Privacy Policy. Please take a moment to read it carefully.

We believe transparency is the best form of security. That is why the My BDIX Privacy Policy is written in plain language — so you know exactly what we do and do not do with your information.

1What Information We Collect

Various types of information are collected when you register and use the My BDIX platform. This falls into two categories — what you provide directly, and what is collected automatically as you use the platform.

Directly Collected Information:

  • Full name and date of birth (for age verification)
  • Mobile Number & Email Address
  • National ID (NID) or passport number (for KYC verification)
  • Bank or mobile banking account details (to process transactions)
  • Address (where applicable)

Automatically Collected Information:

  • IP Address & Device Information
  • Browser Type & Operating System
  • Time spent browsing each page on the site
  • Gaming History & Transaction Records
  • Login Time & Location Data
Please Note: My BDIX will never ask for your mobile banking PIN, password, or OTP. If anyone requests this information, they are not acting on behalf of My BDIX.

Categories of data collected:

Identity Information Contact Information Financial Information Technical Information Usage Data
2How We Use Your Information

My BDIX uses your information only for specific, defined purposes. Your data is never used for anything beyond what is necessary.

  • Account Management: Your information is used for registration, login, and account verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • Security Assurance: To protect against fraud and account hacking.
  • Customer Support: Your data may be accessed to resolve issues and provide support.
  • Bonuses & Promotions: To send you promotional offers tailored to your preferences.
  • Legal Obligations: To meet regulatory requirements.
  • Platform Improvement: For analytics to improve the user experience.
My BDIX's Commitment: Your data is never sold to advertising companies. Any marketing messages sent are exclusively about My BDIX's own offers.
3Information Sharing & Third Parties

My BDIX does not generally share your personal information with anyone. In certain limited cases, however, some information may need to be shared with third parties.

  • Payment Processors: Only the information required to complete transactions is shared with payment platforms such as bKash, Nagad, and Rocket.
  • Game Provider: Limited session data may be shared to connect you to Live Casino or Sports games.
  • Law Enforcement Agencies: Under Bangladesh law, information may be disclosed in response to a lawful order from a court or regulatory authority.
  • Anti-Fraud System: Anonymized data may be analyzed in partnership with fraud detection technology providers.
Warning: Outside of the reasons stated above, My BDIX does not share your full personal information with any third party under any circumstances. If anyone claims to have received your data from My BDIX, that claim is false.
4Cookie Policy

My BDIX uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

  • Essential Cookies: Required to maintain login sessions and ensure account security.
  • Performance Cookies: To analyze which sections of the site are used most.
  • Functional Cookies: To remember your language preferences and settings.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

5Data Protection Methods

My BDIX follows the highest industry standards to protect your information. Our security infrastructure operates on multiple layers.

  • 256-bit TLS/SSL encryption is applied to all connections.
  • Passwords are stored as hashes — no staff member can view your actual password.
  • Two-factor authentication (2FA) is available for all members.
  • 24/7 security monitoring and intrusion detection systems are active on all servers.
  • Regular security penetration testing.
  • Access to data is restricted to authorized personnel only.
  • Regular data backups stored in secure locations.
In the event of a security breach: In the event of a data security breach, my bdix will promptly notify all affected members and take the necessary action.
6Your Rights

As a My BDIX member, you have several rights over your own data. Contact our support team to exercise any of these rights.

Rights Description Applicable
Right to Access Information You can find out what information we hold about you. Yes
Right to Rectification You can request corrections to any inaccurate or outdated information. Yes
Right to Erasure After account closure, you may request deletion of specific data (except where retention is required by law). Yes
Right to Restrict Processing You may request that we restrict the use of your data for specific purposes. Yes
Right to Opt Out of Marketing You can opt out of promotional messages at any time. Yes
7Data Retention Duration

My BDIX does not retain your information longer than necessary. However, certain data may be required by law to be kept for a defined period.

  • Account Information: For the duration of the active account and up to 5 years after closure.
  • Transaction Records: For financial and legal purposes, up to 7 years.
  • KYC Documents: Up to 5 years after account closure, following verification.
  • Log & Session Data: Up to 12 months maximum.
  • Support Conversations: Up to 2 years after the issue is resolved.
Please Note: Certain data may not be deletable before a specified period due to legal obligations. In such cases, you will be informed in detail.
8Protection of Minors

My BDIX is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

  • Age is verified at registration using your date of birth.
  • Age verification is carried out through identity documents as part of the KYC process.
  • Any account found to belong to a minor is immediately suspended and the associated data is deleted.

If you become aware that a minor is using my bdix, please notify our support team immediately.

9Privacy Policy Updates

My BDIX may update this Privacy Policy from time to time. For any significant changes:

  • Notifications will be sent to your registered email or mobile number.
  • You will be notified via a pop-up message upon logging in to the platform.
  • The date of any changes will be noted at the top of this page.
  • Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Tip: Check this page regularly. It is especially recommended to read through the full policy after any major updates.
10Contact Us

If you have any questions about the Privacy Policy or wish to make a request regarding your data, please contact the My BDIX support team.

  • 24/7 support is available via live chat.
  • Information requests are typically responded to within 48 hours.
  • Complex requests may take up to 14 business days to process.
Email: [email protected] — feel free to reach out in English, Bengali, or a mix of both — we'll understand.

About Privacy FAQ

Frequently Asked Questions about the My BDIX Privacy Policy

No, My BDIX never sells your personal data to third parties. Your information is not shared with anyone outside of payment processing or legal obligations.

Yes. You can request to view or delete your data at any time through our support team. Please note that certain information may need to be retained for a specified period due to legal obligations.

No. Passwords are stored as encrypted hashes — no staff member can view your actual password. My BDIX will never ask for your password, OTP, or PIN.

You can opt out of promotional messages at any time by contacting us via live chat or email. Important account-related messages (security alerts, transaction confirmations) will still be sent.

Most data is deleted after account closure. However, financial transaction records and KYC information must be retained for legal reasons for a set period (typically 5–7 years).
18+ Only

Start Gaming in a Safe Environment

Your information is completely secure with My BDIX. Register now and enjoy the best gaming experience in Bangladesh.

বাংলা