Responsible Gaming Policy

On My BDIX Responsible Gaming
Keep the Fun, Keep the Control

Gaming should be a source of fun, not stress. My BDIX believes responsible gaming is the best kind of gaming. We give you the right tools, limit-setting features, and full support every step of the way.

Safe Environment
24/7 Support
Limit Setting Feature
Self-Exclusion Options
THE MY BDIX PROMISE
  • Fully Transparent Gaming Environment
  • Setting Budget & Time Limits
  • Active Support for Addiction Prevention
  • Access for 18+ Members Only
18+ Age Verification
Deposit Limit
Session Timer
Self-Exclusion Benefits
What Does Responsible Gaming Mean?

Is gaming only about winning? No. Gaming is a form of entertainment — just like watching a film or playing cricket. Responsible gaming on My BDIX means knowing your limits, staying within your budget, and not letting gaming become the sole focus of your life.

It is our responsibility to ensure every My BDIX member enjoys a healthy and positive gaming experience. Responsible gaming is not just a page — it is woven into every decision we make and every feature we build.

Online gaming is growing in popularity among players in Bangladesh. But with that popularity comes real risks. Some see gaming as a quick way to earn money; others turn to it to escape loneliness or stress. my bdix does not want any of our members to fall into that trap.

Our Core Principles: Gaming should be for enjoyment, not a reliable income source. Every game outcome is uncertain — keep that in mind and have fun.

My BDIX encourages every member to pause before playing and decide in advance how much time and money you are willing to spend. Our platform also lets you set those limits directly, so staying in control is easy.

My BDIX's Responsible Gaming Tools

We provide these tools to help keep your gaming experience safe and in control

Setting a Deposit Limit

Set how much you want to deposit daily, weekly, or monthly in advance. Once you hit that limit, my bdix will automatically stop any further deposits — no exceptions.

Session Time Limit

Decide in advance how long you will play in one session. When that time is up, My BDIX will remind you to take a break and come back refreshed.

Loss Limit

Once your losses reach a set amount, your account will automatically pause gaming activity. This feature protects you from chasing losses in the heat of the moment.

Cooling-Off Period

When you feel like you need a break, activate Cooling-Off mode for anywhere from 24 hours to 30 days. During this period, you will not be able to play — just rest.

Self-Exclusion

If you feel you need a complete break from gaming, you can self-exclude for anywhere from 6 months to 5 years. Your account will be fully locked for the entire duration.

Reality Check Reminder

At set intervals, my bdix will remind you how long you have been playing and how much you have won or lost. This information helps you make informed decisions.

18+ Age Restriction Is Mandatory
24/7 Support Services Active
6Item(s) Safety Tools
100% Voluntary Limit Setting

Problem Signs Recognise

Gaming addiction has common warning signs. If you recognise any of these in yourself, take action right away.

  • Repeatedly going over your set budget
  • Chasing losses by playing more to "win back" what you've lost
  • Neglecting work, studies, or family time in favour of gaming
  • Lying or hiding the truth about your gaming
  • Feeling restless or irritable when unable to play
  • Gaming with borrowed money or breaking into your savings
If you notice any of the signs above: Contact My BDIX Live Chat Support right away. We will not judge — we are here to help.

Safe Gaming Tips

A few simple but effective tips for My BDIX members to build into their everyday gaming routine.

1
Set Your Budget Beforehand

Decide how much money you will spend today before you start playing. Treat it as entertainment spending — not an investment you expect to get back.

2
Learn to Stop Even When You Are Winning

After a big win, many players feel the urge to keep going — but that is the biggest trap. Set a "win limit" in advance so you know when to walk away.

3
Do Not Play When Tired or Upset

Stress and fatigue impair your ability to make good decisions. Avoid gaming in that state — come back when you are feeling refreshed.

4
Take Regular Breaks

Take at least a 10–15 minute break every hour. Get up, drink some water, take a short walk. Long sessions reduce focus and increase the risk of poor decisions.

5
Do Not Treat Gaming as Your Only Income Source

Gaming is for entertainment. Never treat it as a primary source of income. Building your financial plans around gaming outcomes is dangerous.

Self Evaluate

Ask yourself these questions honestly — your answers will tell you where your gaming habits really stand

1 Did you spend more than your set gaming budget last month?
Never Sometimes Often
2 When you lose, do you keep playing to "win it back"?
Never Sometimes Often
3 Have family or friends expressed concern about your gaming habits?
Never Said once Repeatedly Saying
4 Do you feel restless or irritable when you cannot play?
Never Sometimes Always
5 Do you game before work, study, or sleep even when you know you should not?
Never Sometimes Often
6 Have you ever borrowed money or dipped into your savings to fund gaming?
Never Once Multiple times
Results Analysis: If you answered "Often" or "Always" to most of the questions, please reach out to the my bdix support team. We are ready to provide free advice and assistance. Activating self-exclusion or cooling-off is simple — one message is all it takes.

How Set Limits Do

Setting limits on My BDIX is simple — just a few easy steps

Log in to your account

Start by logging in to your my bdix account. Click on the Settings icon.

Responsible Gaming Section

Go to the "Responsible Gaming" option in the profile menu. You will find all the tools in one place.

Choose Your Preferred Limits

Set a deposit, time, loss, or self-exclusion limit — whichever you need. Changes can be made at any time.

Confirm

Once the limit is set, you'll receive a confirmation message. The limit will take effect immediately.

Please Note: Lowering a limit takes effect immediately, but increasing one requires a minimum 24-hour wait. This delay is intentional — it protects you from raising your limits impulsively in the moment.

Minors Protection

My BDIX is for 18+ Only

My BDIX strictly enforces that this platform is for users aged 18 and above only. Age is verified at registration and confirmed through identity documents during the KYC process.

If a parent is concerned that their child may be accessing online gaming platforms, the following steps can be taken:

  • Use parental control software on your home computer
  • Keep adult content filters enabled in your browser
  • Have an open conversation with your child about the risks of online gaming
  • Keep an eye on how long you spend on your device
  • If in doubt, report it to my bdix Support
Warning: Any account found to belong to a minor will be suspended immediately and the full balance will be refunded.

Help Where to Find It

My BDIX is always here for you. Reach us through any of the options below.

Live Chat Support

Bengali-language support is available 24/7 via live chat. Whatever gaming issue you're facing, we're here to listen.

Email Support

[email protected] — describe your situation in detail and we will respond within 48 hours. Your privacy is fully protected.

Account Security Team

To request Self-Exclusion or a cooling-off period, contact our support team directly. We'll act quickly — no questions asked.

About Responsible Gaming Frequently Asked Questions

What My BDIX Members Ask Most

No, activating self-exclusion keeps your account balance completely safe. Only gameplay and new deposits are paused. You can make a withdrawal once the self-exclusion period ends or after completing KYC verification.

No. Lowering your deposit limit takes effect immediately, but increasing it requires a minimum 24-hour waiting period. This delay is intentional — it prevents impulsive decisions to deposit more in the heat of the moment.

A cooling-off period is a short-term break (24 hours to 30 days). Your account reactivates automatically once the period ends. Self-exclusion is long-term (6 months to 5 years) and cannot be cancelled manually — your account will only become active again once the full term has expired.

Self-Exclusion is usually requested by the member themselves. However, if a family member is facing a serious problem and is unable to make the request on their own, please reach out to our support team. We'll do our best to provide full assistance in every case.

No, gaming addiction goes beyond financial loss. Time addiction, emotional dependency, social withdrawal, and mood swings are all signs of addiction. Someone can develop a gaming problem even while spending little money — if gaming is disrupting their daily life, that is a warning sign.

My BDIX does not provide direct mental health services. However, we offer support through self-exclusion, cooling-off periods, and our support team. For serious addiction, consulting a professional mental health specialist is strongly recommended.
18+ Only

Join the Responsible Gaming Pledge

Gaming on My BDIX is about more than winning — it is the perfect balance of fun, safety, and responsibility. Start playing in a secure environment today.

By registering, you agree to comply with our Responsible Gaming policy

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